Terms & Conditions

Privacy policy

Flowpark believes in protecting your privacy. Any personal information you provide to us during your use of the Service will be used in accordance with our Privacy Policy. Our Privacy Policy forms a part of this Agreement and may be reviewed at our Privacy Policy page.

Accounts, security, and user conduct

To use certain features of the Service, you must register for an account. You agree to provide current, complete, and accurate information during the registration process, including, but not limited to, your name, email address, mobile phone number, vehicle license plate number(s), and payment method details. It is your responsibility to maintain the accuracy of this information. Any loss or penalty caused by your failure to provide accurate information is your responsibility.

You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Flowpark immediately of any unauthorized use of your account or any other breach of security. Flowpark is not liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.

You agree not to: (a) access, monitor, or copy any content or information from this Service using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission; (b) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; (c) "frame," "mirror," or otherwise incorporate any part of this Service into any other website without our prior written authorization; (d) attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Flowpark in connection with the Service; or (e) use the Service for any unlawful purpose or in any way that interrupts, damages, or impairs the service or its reputation.

Services description

Unless expressly stated otherwise, the services provided by Flowpark (the "Services") are strictly limited to providing a technology platform that enables users to activate, manage, and pay for parking sessions at participating locations, and to process payments on behalf of the owners, operators, or managers of parking facilities (the "Parking Providers").

The Service is intended for users who are at least 18 years of age.

Flowpark does not provide parking services, does not operate or manage any parking facility, does not guarantee the availability of any parking space, and does not enter into any parking, custody, lease, or deposit agreement with the User. Users may only activate the Services after independently locating an available and legally permitted parking space in accordance with all applicable signage, rules, and regulations.

Any payment made through the Services authorizes Flowpark to charge the applicable amount for the parking session but does not relieve the User of the obligation to comply with all parking rules or prevent the issuance of citations, fines, penalties, immobilization, towing, or other enforcement actions by authorities or Parking Providers.

All parking services are provided exclusively by the applicable Parking Providers, who act independently and not as agents of Flowpark. Flowpark assumes no responsibility or liability for the availability of parking spaces, the condition or safety of any parking facility, damage or theft of vehicles or property, personal injury, or any enforcement actions or penalties arising from the User's parking activity.

The User's use of any parking facility is governed solely by the applicable Parking Provider's terms, conditions, rules, and policies, which may include operating hours, pricing, restrictions, and enforcement measures. Such terms shall prevail over any information displayed through the Services.

Use of parking services

Without limiting the Services Description above, you activate Flowpark's platform for the activation and payment of parking sessions by using the Flowpark app or website. You are solely responsible for correctly entering all required parking information, including the specific parking location/zone number, vehicle license plate, and parking duration. Incorrect information may result in a parking violation.

• Reservation. A reservation, where offered, constitutes only a conditional prepayment mechanism subject to Parking Provider acceptance, availability, and on-site compliance, and does not create any right of possession or guarantee of access.
• Subscriptions and auto-renewal. Recurring charges: If you enroll in a recurring subscription or pass, you expressly authorize Flowpark (and our third-party payment processors) to automatically charge your selected payment method on a recurring basis (e.g., monthly or annually) at the then-current rate, plus any applicable taxes, until you cancel. Cancellation: You may cancel your subscription at any time through your account settings within the Flowpark app or website. To avoid being charged for the next billing cycle, you must cancel at least twenty-four (24) hours prior to the expiration of your current subscription period. No pro-rated refunds: Unless strictly required by applicable law, cancellation will take effect at the end of your current billing cycle, and you will retain access to the subscription benefits until that time. We do not provide partial or pro-rated refunds for mid-cycle cancellations. Price changes: Flowpark reserves the right to modify subscription fees at any time. We will provide you with reasonable advance notice of any price increase prior to your next billing cycle. Your continued use of the Service after the price change takes effect constitutes your express agreement to pay the modified amount.
• Event-based parking. Event-based parking may be subject to modified pricing, access rules, or capacity restrictions imposed by Parking Providers or authorities.
• No guarantee of parking space. Use of the Services does not guarantee you a parking space. You may only activate the Services after you have found an available, legal parking spot.
• Primacy of signage and officials. All notices, signs, and instructions from parking operators, traffic attendants, or other authorized personnel at the parking location shall take precedence over any information you receive from Flowpark. You are responsible for observing and obeying all applicable parking rules and regulations.
• Confirmation and responsibility. Your parking session is only validly started when you have received a confirmation within the app and/or via email/SMS. You are responsible for ensuring you have received this confirmation before leaving your vehicle unattended. You are responsible for any fine, ticket, or penalty charge issued to your vehicle.
• Service unavailability. In the event that the Flowpark app or its services are unavailable, you must pay for parking using an on-site payment machine or other approved method. A service outage does not grant free parking.
• Parking enforcement. Flowpark does not assume any responsibility or liability for fines, parking tickets, penalty notices, immobilization, towing, or vehicle impoundments that the User may incur, regardless of whether the parking session was correctly activated through the Service. Flowpark does not provide administrative support, appeals, representations, or dispute management in relation to such enforcement actions. The User is solely and exclusively responsible for addressing, contesting, and resolving any fines, penalties, or enforcement measures directly with the competent parking authority, Parking Provider, or enforcement agency, and expressly waives any claim against Flowpark arising from or related to such matters.
• Authorization and refund policy. By initiating and confirming a parking session through the Service, you expressly authorize Flowpark to charge your selected payment method for the total amount displayed. All payments are final and non-refundable once a parking session has commenced, except at our sole discretion or as required by law. For details on specific refund eligibility, please review our customer-facing Refund Policy, available on our website.
• Chargebacks and payment disputes. You agree not to initiate a chargeback or dispute with your bank or credit card issuer for any parking session that was validly initiated through the Service. If you initiate a chargeback or reversal for a charge that Flowpark, in its sole discretion, determines was authorized, Flowpark reserves the right to immediately suspend or terminate your account. Furthermore, you agree that you will be held strictly liable for the original transaction amount plus a non-refundable administrative fee of $25.00 (or the maximum amount permitted by law) to cover our chargeback fees and investigation costs. Flowpark reserves the right to employ collection agencies or legal counsel to recover any outstanding balances, and you agree to be liable for all reasonable costs of collection, including attorney's fees.
• Automatic License Plate Recognition (LPR) payments. LPR parking: At certain participating locations equipped with License Plate Recognition (LPR) or camera technology, Flowpark may offer an automatic payment service. If you have registered a vehicle license plate and a valid payment method on your account, the LPR system may automatically detect your vehicle upon entry, activate a parking session, and open applicable gates. Upon exit, the system will conclude the session, open applicable gates, and Flowpark will automatically charge your payment method on file. User responsibility for registered plates: You are solely and strictly responsible for maintaining the accuracy of the license plate information associated with your account. You expressly authorize Flowpark to charge your payment method for any parking session initiated by a vehicle bearing a license plate registered to your account, regardless of who is driving the vehicle. If you sell a vehicle, return a rental vehicle, or otherwise transfer ownership or control of a vehicle, you must immediately remove the license plate from your Flowpark account. Flowpark will not refund charges incurred due to your failure to update your vehicle information. Hardware limitations and disclaimer: Flowpark provides the payment routing software; we do not own, operate, or maintain the LPR cameras, gates, or physical infrastructure. We make no representations or warranties regarding the accuracy, reliability, or functionality of the LPR hardware. Manual payment fallback: If the LPR system fails to read your license plate, fails to open a gate, or if the Service is otherwise unavailable, you must take a physical ticket or use an on-site payment machine to pay for your parking. You are responsible for ensuring your parking session has validly started or ended. If you believe an LPR failure resulted in an inaccurate charge, you must contact Flowpark support within 48 hours of the transaction.

Successful payment through the Service does not exempt the User from compliance with parking regulations and does not prevent the issuance of fines or penalties.

Parking Provider-specific terms and conditions

Each Parking Provider may establish specific terms and conditions applicable to its individual parking facilities, including but not limited to operating hours, access rules, pricing, maximum stay, vehicle restrictions, and enforcement measures (the "Specific Terms"). Such Specific Terms are made available to the User through the Service in connection with each specific parking location.

The User is responsible for reviewing the applicable Specific Terms prior to parking at each location.

Role as a payment platform and disclaimer of parking services

Flowpark does not provide parking services and does not enter into any parking, custody, lease, or deposit agreement with the User. Any parking-related contractual relationship exists exclusively between the User and the applicable Parking Provider.

You acknowledge and agree that Flowpark is an independent platform that facilitates reservation requests and payment transactions between you and the owners, operators, or managers of the parking facilities ("Parking Providers"). Flowpark is not the owner or operator of any parking facility, nor are we an agent for any Parking Provider. We do not provide the physical parking service.

Payment processing may be carried out through one or more independent third-party payment processors. Notwithstanding the foregoing, parking fees are charged to the User through the Flowpark Service on behalf of the applicable Parking Provider, and Flowpark acts solely as a limited-purpose facilitator of such payments.

As such, Flowpark assumes no liability or responsibility for any aspect of the parking service provided by the Parking Provider. All disputes or issues arising from the physical act of parking must be resolved directly between you and the relevant Parking Provider. This includes, but is not limited to, disputes concerning:

• The safety of your person or property at a parking facility, including any vehicle damage, theft, or personal injury.
• The issuance of any parking ticket, fine, penalty, or the towing or immobilization (booting) of your vehicle.
• The availability of parking spaces at a location.
• The accuracy of pricing, hours, or parking regulations displayed at the physical parking location. On-site signage and directions from personnel always supersede information in the app.
• The condition of the parking facility or any services offered by the Parking Provider.

Your transaction through Flowpark constitutes a payment facilitation for parking access as granted by the Parking Provider. The service itself is delivered entirely by the Parking Provider, and your use of their facility is subject to their own rules, regulations, and terms.

The User expressly acknowledges and agrees that parking a vehicle entails inherent risks, including but not limited to theft, vandalism, damage, personal injury, fines, penalties, or vehicle removal, all of which are assumed exclusively by the User to the fullest extent permitted by applicable law.

Mobile services and fees

Use of the Service requires a mobile device, wireless data service, and may require text messaging (SMS) capabilities. You are solely responsible for obtaining and paying for these services and any corresponding fees from your mobile carrier, including but not limited to all data and text message charges. Flowpark is not responsible for any overage charges or fees you may incur from your mobile carrier. The Service may not be compatible with all mobile devices or carriers.

Certain payment processing and transaction services may be performed by independent third-party payment processors. While Flowpark facilitates payment transactions through the Service, Flowpark does not control the technical operation of such third-party systems and is not responsible for temporary authorization failures, processing delays, charge reversals, or holds imposed by such providers, except to the extent required by applicable law.

Nothing in this section limits Flowpark's obligations under applicable payment, consumer protection, or refund laws, nor the User's right to seek remedies as required by law.

Electronic communications and notices

By creating an account or using the Service, you consent to receive electronic communications from Flowpark in connection with your use of the Service. Such communications may include, without limitation, transactional emails, in-app notifications, push notifications, and SMS or text messages, including confirmations of parking sessions, payment receipts, service-related notices, and account-related communications.

You acknowledge and agree that any notices, agreements, disclosures, or other communications that Flowpark provides to you electronically satisfy any legal requirement that such communications be in writing.

You are responsible for maintaining accurate and current contact information in your account settings. Flowpark shall not be responsible for any failure to deliver notices resulting from outdated, incorrect, or incomplete contact information provided by the User.

Message and data rates may apply to SMS or mobile communications, as determined by your mobile carrier. You may opt out of non-transactional communications at any time through the Service or as otherwise indicated in the applicable message; however, you acknowledge that certain transactional or service-related communications are necessary for the operation of the Service and cannot be opted out of.

Third-party content

The Service may contain links to external third-party websites. Flowpark does not guarantee, approve, or endorse the information or products available on these websites. We do not operate or control and have no responsibility for the information, products, and/or services found on any external sites. Users of the Service assume complete responsibility and risk in their use of any external sites.

Intellectual property

All material, data, and information included on the Service (the "Content") are the property of, or licensed to, Flowpark and are protected by international copyright and trademark laws. Any unauthorized use of the Content is prohibited. Copying, transmission, reproduction, posting, or redistribution of the Content is strictly prohibited without the prior written permission of Flowpark.

Indemnity

You agree to defend, indemnify, and hold harmless Flowpark and its affiliates, officers, directors, employees, and agents from and against any claims, causes of action, demands, losses, damages, fines, penalties, or other costs or expenses of any kind, including reasonable legal and accounting fees, brought by third parties as a result of:

• (a) your breach of this Agreement;
• (b) your violation of any law or the rights of a third party;
• (c) your use of the Service; or
• (d) the theft, misappropriation, or disclosure of your user credentials.

Including, without limitation, claims relating to parking operations, enforcement actions, third-party payment processors, or information provided by the User through the Service, except to the extent caused by Flowpark's gross negligence or willful misconduct.

Modifications to the Service and terms

Flowpark may change, add, or delete the terms of this Agreement in its sole discretion where it deems it necessary for legal, regulatory, or technical purposes, or due to changes in the Service. Where required by applicable law, Flowpark will provide reasonable notice of material changes to this Agreement. Your continued use of the Service after such a modification constitutes your acceptance of the updated Agreement.

Flowpark may modify, suspend, or discontinue any aspect of the Service, in whole or in part, at any time; provided, however, that nothing in this Agreement limits any rights or remedies required by applicable law.

Warranty disclaimer

THE SERVICE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, FLOWPARK EXPLICITLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FLOWPARK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, FLOWPARK'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (I) ONE HUNDRED U.S. DOLLARS (USD $100) OR (II) THE TOTAL AMOUNT PAID BY THE USER THROUGH THE SERVICE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Flowpark makes no representations or warranties regarding the accuracy, reliability, availability, or functionality of the Service, and does not warrant that the Service will be uninterrupted, timely, secure, or error-free. Nothing in this Agreement shall limit or exclude liability to the extent such limitation or exclusion is not permitted by applicable law. The foregoing disclaimers and limitations of liability form an essential basis of the bargain between the User and Flowpark.

Dispute resolution

Before initiating arbitration, the User and Flowpark agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement or the Service through an informal dispute resolution process.

Please send a written description of your claim, along with your contact information, to notices@getflowpark.com. Flowpark agrees to review the notice and engage in good faith discussions in an effort to resolve the matter informally.

If the dispute is not resolved within forty-five (45) days of Flowpark's receipt of the written notice, either party may proceed to initiate arbitration in accordance with this Agreement. Completion of this informal dispute resolution process is intended to encourage efficient resolution of disputes and, to the extent permitted by applicable law, is a condition precedent to initiating arbitration.

Failure by either party to participate in good faith in this informal process shall not waive or eliminate any substantive rights or remedies available under applicable law, but may be considered by the arbitrator when allocating costs or fees, where permitted. This informal dispute resolution requirement does not apply to claims that may be brought in small claims court or to requests for injunctive or equitable relief to prevent unauthorized use of the Service or infringement of intellectual property rights.

Governing law and jurisdiction

Except as expressly provided below, any dispute, claim, or controversy arising out of or relating to this Agreement or the Service shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") before a single arbitrator, in accordance with the AAA Consumer Arbitration Rules.

This arbitration agreement is governed by the Federal Arbitration Act ("FAA"). To the extent not preempted by the FAA, this Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

The arbitration shall be conducted on an individual basis only, and not as a class, collective, or representative action. Either party may bring an individual claim in small claims court, or seek injunctive or equitable relief to prevent unauthorized use of the Service or infringement of intellectual property rights.

General provisions

Force majeure: Flowpark will not be held responsible for any delay or failure in performance caused by events beyond our reasonable control.

Waiver: The waiver by any party of any breach of this Agreement will not be construed to be a waiver of any succeeding breach. All waivers must be in writing.

Severability: If any term of this Agreement is found to be unlawful or unenforceable, that clause shall be deemed severable from the remaining clauses, which will remain in full force and effect.

Entire agreement: This Agreement constitutes the entire agreement between the User and Flowpark and shall supersede all other communications between the parties with respect to the subject matter hereof.

Contact information

For answers to your questions, you may contact us at notices@getflowpark.com.