This Privacy Policy explains how Flowpark LLC ("Flowpark," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our website, mobile application, and related services (collectively, the "Service").
"Personal Information" means any information that can be used to identify you directly or indirectly, such as your name, email address, vehicle information, and payment details.
By using our Service, you signify your consent to our collection, use, and disclosure of your Personal Information in accordance with this Privacy Policy. The choice to provide us with Personal Information is always yours, but your decision to withhold certain details may limit the services we can offer.
Information we collect
We collect information in the following ways to provide and improve our Service:
A. Information you provide to us
- Account information: When you create an account, we collect your name, email address, and phone number.
- Vehicle information: To use our parking services, we collect your vehicle's license plate number and may collect its make and model.
- Payment information: We do not directly collect or store your credit card information. All payments are processed by a secure third-party payment processor. Your payment information is provided directly to them, and its use is governed by their privacy policy.
- Communications: If you contact us for support, we collect the information you provide in your communications.
B. Information we collect automatically
- Device information: We may collect device-specific information, such as your hardware model, operating system version, and unique device identifiers.
- Log and usage data: When you use our Service, our servers automatically record information, including your IP address, browser type, the pages you visit, the time and date of your visit, and other usage statistics.
- Location information: When you use our mobile application, we may collect and process information about your device's location to help you identify nearby parking zones. You can disable location services through your device settings, but this may limit the functionality of the Service.
- Cookies and similar technologies: We use cookies (small data files stored on your device) to operate and improve our Service. You can instruct your browser to refuse cookies, but some parts of our Service may not function correctly.
How we use your information
We use your information for the following service-related purposes:
- To provide and maintain our Service: To create and manage your account, process your parking transactions, and fulfill our contractual obligations.
- To communicate with you: To send you transaction receipts, service-related announcements, and respond to your support requests.
- To improve our Service: To analyze usage data to enhance the performance and functionality of our platform.
- For security and enforcement: To protect the integrity of our Service, prevent fraud, enforce our Terms & Conditions, and assist parking operators with enforcement.
- For marketing (with your consent): To periodically send promotional messages about new features or special offers. You can opt out of these communications at any time.
Your privacy rights and choices
We are committed to providing you with control over your Personal Information.
- Access and correction: You may review and update your account information at any time through your account settings.
- Opt out of marketing communications: You can opt out of receiving promotional emails from us by following the "Unsubscribe" link included in those emails.
- Data erasure: You may request the deletion of your account and Personal Information by contacting us. We will use commercially reasonable efforts to remove your information, though we may need to retain certain data to fulfill our legal obligations (e.g., for financial records or fraud prevention).
- Our role with business clients: In some cases, you may be using Flowpark through a business client (e.g., your employer provides you with parking validations). In these situations, the business client is the "Data Controller," and you should direct your privacy requests to them. We will assist them in responding to your request.
Data security and retention
- Security: We implement robust technical and administrative security measures, including encryption and access controls, to protect your information from unauthorized access or disclosure.
- Retention: We retain your Personal Information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, financial, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and all applicable legal requirements. In general, transactional and account data will be retained for seven (7) years following the deactivation of your account or your last activity with our Service, after which it will be securely deleted or anonymized.
Children's privacy
Our Service is not intended for anyone under the age of 16. We do not knowingly collect Personal Information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
Third-party links
Our Service may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this Privacy Policy, please contact us at notices@getflowpark.com.